The document is composed as a single page broadside and set in a tiny, apparently computer generated, font. 

1. Inmates are sent to prison as punishment and not for punishment. 
2. Correctional workers have a responsibility to ensure that inmates are returned to the community no more angry or hostile than when they were committed. 
3. Inmates are entitled to a safe and humane environment while in prison. 
4. You must believe in a man's capacity to change his behavior. 
5. Normalize the environment to the extent possible by providing programs, amenities and services. The denial of such must be related to maintaining order and security rather than punishment. 
6. We do not treat all inmates alike anymore than we treat all people in the "Free World" alike. We must be sensitive to personality differences, cultural backgrounds, lifestyles and educational levels and treat inmates as Individuals. 
7. Bringing racial bias into the institution that results in discriminatory actions can be very bit as dangerous to your fellow staff as the introduction of contraband. 
8. Whenever possible, provide Explanations for changes in policies and procedures that the inmate perceives as detracting from the quality of his life. 
9. Be responsive to inmate requests for action or information. Respond in a timely manner and respond the first time an inmate makes a request. 
10. Be dependable when dealing with inmates. If you say you ar going to do something, do it. 
11. It is important for staff to model the kind of behavior they expect to see duplicated by inmates. 
12. The indiscriminate use of foul language by staff can only detract from a professional image staff must try to maintain. 
13. There is inherent value in self-improvement programs such as education, whether or not those programs are related to recidivism. 
14. Inmates are to be treated respectfully and with basic dignity. Staff can treat inmates respectfully without compromising the essential element of professional distance. 
15. Be courteous, polite and professional in all dealings with inmates regardless of their behavior. 
16. Staff cannot, because of their own insecurities, lack of self-esteem (sic) condescend or degrade inmates.
17. Some inmates are very intelligent or knowledgeable. Don't be threatened, but rather capitalize on their skills. 
18. Never, never lie to an inmate. 
19. Inmates will cooperate with staff too a much greater degree if motivated by respect rather than fear. 
20. Don't impose rules, regulations or regimentation that cannot be reasonably tied to the need to maintain order and security. 
21. Stress the value of rewarding good adjustment with privileges and amenities. 
22. Deal with behavior that threatens order and security -swiftly and harshly. 
23. Send clear messages regarding the kind of behavior that cannot be tolerated in an institution. 
24. Inmate discipline must be consistent and fair. 
25. Use only the amount of force, verbal or physical, to maintain order, security, and staff and inmate safety. 
26. Do nothing or say nothing to an inmate that you would not want to have videotaped for the Superintendent's or Deputy Superintendent's review.